Hotels & Resorts / 29 Mar 2023
Impact of guest reviews can play a significant impact on your hotels & resorts in several ways
Guest reviews play a vital role in your business reputation, positive reviews lead you to enhance your business image.
Most people check reviews before selecting their stay. If you have the most positive reviews in terms of amenities, your hospitality, service, guest response & food, then you will surely gain some good guests in your hotels & resorts.
2) Lose Guests
Numbers of people experience that many hotels & resorts just take money from the guests and after that, they don't care about their valuable guests.
This behavior leads to losing of referral guests and also impacts your brand name.
3) Increase in Bookings
The service that your hotels & resorts provide to their guests is awesome, then it will increase your chances to get referral guests next, and not only referral guests it will assist you to increase your bookings also.
4) Staff Morale
Guest reviews also impact the morale of your staff. Positive guest feedback motivates your staff to do better, and on the other hand, negative feedback from the guests leads to demotivating your team and they will get confused about what to do better, and how to get good feedback from the guests.
5) Improvement opportunities
When we talk about improvement opportunities, guest feedback is one of the top priorities, through reviews you will get to know in which section our team has to improve.
Hope you know about the 5 impacts of guest reviews on your hotels & resorts.
You will find all the above points in one place at Resort De Coracao.