Terms & Conditions and Privacy Policy - Ria Hospitality Private Limited

Reservation Policy:

The entire amount of booking for the total period of stay has to be paid in order to confirm the booking.
The package rate is subject to change without prior notice.

Cancellation Policy (01st Oct 11 to 31st Mar 12 Except 22nd Dec 11 to 02nd Jan 12)

Cancellation less than 05 days of arrival: 01 night retention will be charged
Cancellation less than 03 days of arrival: 50% retention will be charged
No show: 100% retention will be charged

Cancellation Policy (22nd Dec 11 to 02nd Jan 12, Both days inclussive)

Cancellation less than 45 days of arrival: 50% retention will be charged
Cancellation less than 30 days of arrival: 100% retention will be charged
No show:100% retention will be charged

Hotel Terms & Conditions

The hotel check-in time is 1200 hours and check-out time is 1100 hour.
For arrivals at the hotel prior to 0700 hours, the reservation needs to be made and held from the previous night.
Rooms will be held up to 1800 hours on the day of arrival unless prior information for late check-in is provided.
For late check-out, a request may be made to the hotel and is subject to availability. *
The credit card guarantee will ensure that your reservation is held on a definite basis, up to your actual time of check-in, on the day of reservation.
Prices are subject to change without notice.
Luxury Tax applicable will be as per the Government of India regulations. Any increase in government levies will be extra.
Child below 5 years is complimentary on rooms without an extra bed.
A compulsory meal supplement for children between 06-11 yrs will be applicable.
Children 12 years of age and above would be considered as adults and an extra adult rate would be applicable.
Maximum 3 Adults or 2 Adults with two children below 12 years would be allowed per room.
Maximum of one extra roll away bed or one mattress would be permitted per room.
It is mandatory for any Non-Resident Indians/Foreigners to produce their passport at check-in. It is also compulsory for all the guests to produce a valid IDENTITY at the time of check-in.

Credit Card Bookings Terms & Conditions
(In order to avoid credit card frauds, guests are requested to note the following.)

For bookings made using a credit card the following documents will have to be produced at the time of Check In

1-(A) for a guest making a booking for himself using own Credit Card:
    -- The credit card used to make the booking is necessary to be produced at the time of Check-in.
  1-(B) For a guest making a booking for another person using own Credit Card:
    --If the Credit Card holder is not one of the guests staying at the hotel, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of Check-in.
    -- In addition to the above, it is also required to produce a letter, duly signed by the credit card holder, authorizing the use of the credit card for the booking of the room. The letter should mention the names of the guests, date of travel, property and room type. This letter, along with the self-attested copy of the credit card will have to be submitted at Check-in desk.
At the time of submitting the credit card copy, please ensure that the CVV number on it is blacked out. (CVV Number is a three-digit number at the reverse side of the credit card, at the end of the signature panel).
In case the above documents are not produced by the guests, Hotel reserves the right to deny the reservation. In such a case no refund (except for the taxes) will be given to the guest.
In case of erroneous / inadequate / misleading information given while booking, Hotel reserves the right to cancel the booking without any intimation.
Guests are required to carry a valid identity proof and produce the same at the check in. -- Please bring along with you the same identity proof you have entered while booking for verification at the hotel.

Refund Policy

In case of refund, bank transactions charges will be deducted above cancellation charges.
In case of credit card transactions, refund will be done only to the same credit card.

Privacy Policy
This notice informs you of the policies used by Resort De Coracao, Goa for the collection and use of personally identifiable information on the www.resortdecoracao.com web-site. Sites linked to our web-site, if any, may have different policies. Please review the privacy policy on those sites for details.

We do not collect any personally identifiable information on this web-site without your knowledge. All such information is directly collected only from you. For example, we may request you to provide your name, e-mail address, phone number and your specific interest in, Resort De Coracao Goa’s services.

Such information is used by us only to understand your needs and respond in an appropriate manner. We do not share personally identifiable information entered on our web-site by you with anyone outside Resort De Coracao, Goa, except to the extent necessary to allow us to do the needful for which such information was collected in the first place – for example – to send you an information packet as per your interest in our company and it’s services. In particular, we do not rent or sell mailing lists of site visitors to any third party.